Job opening

Technical support officer

32 - 40 hours
Onboarding new customers
Solving technical problems
Building excellent relationships with customers

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This is what you will do

In the role of Technical Support Officer within our Travel team, you will be responsible for the careful (technical) onboarding of our customers. You see it as a sport to solve technical puzzles and optimize processes.

With your technical expertise and empathy, you know how to win the trust of our international customers and build a long-term, good relationship. You take care of everything, like to keep "several balls in the air" and exude overview and calmness.

We are looking for a colleague who likes to solve technical problems with the ultimate goal; happy customers. That you are not yet an expert in what we ask doesn't matter, we would love to help you become an expert!

In a nutshell, these will be your challenges:

Technical onboarding of new customers;
Resolving incidents and implement optimizations;
Ensuring management and availability of applications;
(Technical) campaign monitoring and proactively providing solutions in case of incidents;
Informing customers about progress and status of incidents;
Overseeing a timely handling of incidents for an optimal onboarding process.

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Who are you?

You feel at home in a dynamic environment where striving for operational excellence for our travel clients such as TUI, Europarcs and Fletcher hotels is paramount. You see incidents as a challenge and you oversee them with a helicopter view. Based on your expertise, you know how important professional standards and procedures are. You are strong in thinking in terms of possibilities and translating these directly into solutions. Your analytical skills are first-rate and no question or incident is too crazy for you. Thanks to your drive and passion, you always find a solid solution.

You will experience this role as the ideal next step in your career. It goes without saying that you have a customer-oriented and service-oriented attitude. You see it as a sport to constantly be one step ahead of our customers in optimizing processes and translating these into targeted (technical) solutions.

You are an enthusiastic and results-oriented technical support officer who ensures that our services to our customers run smoothly and efficiently. With a keen eye for process improvement and optimization.

You also have:

A completed mbo/hbo degree;
Preferably 2 years work experience in a technical support position;
Genuine interest in data driven Marketing and technology;
A good command of the Dutch and English languages.

Want to know more?

Are you interested to know what Adchieve can offer you as an employer and would you like to know more about this position? Send an email to wendy.maat@adchieve.com or text her on 06-34437947.

Contact Wendy

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