Technical Solution Specialist

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Nice to meet you! We are Adchieve. We build state-of-the-art advertising software which makes advertising in search engines easier and more profitable. With a team of whiz kids, we continuously devise data-driven solutions together with our international clients (industry leaders) so that we can stay on top of automation within Google.

Our ambition is to grow on the international stage, and your talents are key to that ambition. Because the lines are so short, you immediately add value. Above all, we are a close-knit group that allows you to be yourself. We are always looking for new ways to remain the best and deliver a top performance which amazes our clients. We can't help it - it's in our DNA. Unsurprisingly, the motto of Adchieve is ‘engineering success’.

In the 151-meter-high Delftse Poort building in Rotterdam, our offices provide you with the best view over the city of Rotterdam. Our other location is the former Mariënburg monastery in Den Bosch, a short walk from the bustling city center. There you will find all our expertise under one roof. From E-commerce, SEA and data science to engineering and consultancy. From these different disciplines, we give our clients like X2O, MediaMarkt, Bax Music and Lampenlicht access to our software and consultancy. Behind the scenes, we are also constantly engaged in proactively improving our tool through our intellectual and innovative approach to data science and online advertising. We are always looking for new ways to remain the best and deliver a top performance so we can improve our clients' results in a stunning way. Will you be our next ‘Adchiever’? Give yourself this chance and apply.

What will you be doing?

In the role of technical solution specialist within our Travel team, you are responsible for accurately registering, handling and resolving technical and functional disruptions. You get energy from determining which incidents or service requests have priority and resolving them! You are responsible for the management and availability of applications and devise new ways of how best to manage, optimize and automate them. You are also involved in testing new releases and then carrying out updates independently or in a DevOps collaboration.

You master the ideal combination of process management techniques and substantive technical know-how within the Adchieve domain. You enjoy the challenge of resolving technical puzzles, considering the consequences for the stakeholders, and aligning your methodology accordingly. You are also able to manage and implement the assignments from a technical perspective. You are assertive enough to offer solutions that are viable and feasible. You know how to gain the trust of others through your technical expertise and empathy and to build a long-term, successful relationship with our clients. You provide peace of mind and radiate a sense of calm oversight. For you, it's all about recognizing customer needs and converting these into targeted (technical) solutions.

Your challenges in a nutshell:

to initiate (ITIL) processes: incident, problem, change, release, capacity and configuration management;
to resolve incidents and implement optimizations;
to provide (technical) campaign monitoring and proactive solutions in the event of incidents;
to draw up periodic system reports for the benefit of customer processes;
to provide information about the progress and status of incidents;
to ensure prompt handling of incidents for an optimal process.

Who are you?

You feel at home in a dynamic environment in which the pursuit of operational excellence for our Travel clients such as TUI, EuroParcs and Fletcher Hotels is paramount. You see incidents as a challenge and maintain a helicopter view over them. Based on your expertise, you know the importance of professional standards and procedures. This means you are adept at thinking in terms of possibilities and translating these directly into solutions. You have strong analytical skills and no question or incident is too strange for you. Your drive and passion always enable you to find a solid solution.

You feel that this role is the ideal next step in your career. And obviously you have a customer and service-oriented attitude. For you, everything revolves around ensuring the deployed applications continue to run smoothly and therefore meet customer needs. You are one step ahead of the client in optimizing processes and translating them into targeted (technical) solutions. You are an enthusiastic and results-oriented technical solution specialist who ensures that our customer-based services run smoothly and efficiently. And all this with a keen eye for process improvement and optimization.

You also have

3 to 5 years of relevant work experience;
a completed higher professional education (HBO);
affinity with technology;
experience with databases and feed management;
experience within the Travel industry is a plus;
genuine interest in data-driven marketing;
a good command of Dutch and English.

Technical solution specialist

What will you be doing?

Your challenges in a nutshell:

Who are you?

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